Company Profile

Gestair Group is the largest business jet operator in Spain and a European benchmark in business aviation, offering a comprehensive 360º corporate aviation service. Headquartered in Madrid, Spain, Gestair operates three key business areas including Aviation, MRO and Aeroplanning.

With nearly 50 years of experience in the sector, Gestair operates a fleet of more than 35 aircraft, including Falcon, Global Express, Citation, and many more, ensuring tailored solutions for various travel needs. Additionally, the company manages two hangars covering 23,000m2 at Adolfo Suárez Madrid-Barajas Airport to support aircraft maintenance and operations.

Safety remains a top priority for Gestair, adhering to the most demanding national and international quality standards across all service areas, including flight operations, maintenance checks, and flight planning. This comprehensive commitment ensures that Gestair not only meets but exceeds industry standards, delivering exceptional service to its clients. To uphold this standard, Gestair continually seeks opportunities to enhance its operations. To further improve an already efficient business, Gestair turned to TrustFlight.

Opportunity

Over the years, increasing demands in management systems, record-keeping requirements, and training control have created challenges, particularly within an increasingly complex regulatory environment. While Gestair’s existing process remained functional, it had reached its operational limits, making further improvements difficult and economically unviable.

As a result, Gestair identified the need for digital transformation. They required an all-in-one solution that would allow them to seamlessly analyze risk, monitor safety cases and export existing data with ease. Upon evaluating multiple software solutions, they found significant potential for enhancement through the adoption of TrustFlight’s leading Safety Management System (SMS), Centrik. Key factors influencing their decision to choose TrustFlight’s Centrik include its user-friendly interface, comprehensive range of modules and its ability to consolidate all processes into a single solution.

Centrik’s robust system would not only cover key requirements, but it would also allow for cross-departmental collaboration and seamless employee transition, contributing to overall efficiency and productivity across Gestair’s key business areas. After a thorough assessment from Gestair, their key decision makers concluded that Centrik undoubtably aligned with the company’s operational needs.

Strategy Execution

Once the decision to adopt Centrik was finalized, the implementation process was set into motion. To ensure a smooth and efficient transition, TrustFlight provided comprehensive training, aligning sessions with team availability. Additionally, Gestair was assigned a dedicated implementation executive throughout the entire implementation process, fostering seamless collaboration between both teams. This single point of contact helped address the numerous questions and requests that naturally arose in the initial weeks, ensuring clear communication and quick resolution of any challenges.

A key advantage of Centrik noticed by Gestair was its high level of configuration, allowing it to be tailored to specific department processes. This demanded dedication and focus from the teams but ultimately enabled Gestair and TrustFlight to configure the platform to specific departmental requirements, ensuring maximum efficiency across the organization. Having a dedicated program manager and access to a test environment throughout the implementation played a vital role in helping teams understand what was possible from a process perspective, giving Gestair the ability to assess potentials outcomes before finalizing configuration.

By taking a phased approach to implementation and providing dedicated support, TrustFlight ensured that each team had sufficient time for an effective management of change process, with every department receiving the necessary guidance and support it required. Ultimately, this structured process resulted in a streamlined and highly effective rollout of Centrik’s modules to the teams at Gestair.

Outcome

One year after the initial kick-off and approximately six months after the completion of the implementation phase, it was clear that Centrik had brought significant improvements to many processes throughout Gestair. Numerous spreadsheets and PDF documents had been replaced by a single, integrated platform, allowing for more efficient collaboration both within and across departments. This transition not only enhanced operational efficiency but also improved safety by ensuring more reliable processes. Additionally, it provided a better experience for all staff involved, including crew, engineers, and contractors.

Centrik has undoubtedly become a cornerstone of Gestair’s ongoing and future growth, reinforcing its commitment to safety operational excellence.

"The implementation of Centrik in our European AOCs in Malta and Spain makes us more competitive, efficient, productive and even safer thanks to Centrik's ease of use." - Rafael Melero, General Manager of Gestair Aviation.

Product Overview

Centrik 5 Quality and Safety Management System

Centrik is an advanced Quality and Safety Management System (QMS/SMS) designed to replace outdated, paper-based processes with a fully digital, cloud-based solution. Trusted across some of the most highly regulated and safety-critical industries in the world, Centrik provides a seamless way to manage risk, safety, compliance, and operational procedures while ensuring complete regulatory adherence. Continually evolving through collaboration with industry leaders and regulatory bodies, Centrik keeps organizations ahead of the curve by streamlining workflows, enhancing efficiency, and improving safety outcomes.

Capabilities

• Provides a comprehensive, all-in-one management system for safety, quality, and compliance.
• Enables real-time oversight and complete operational control through personalized dashboards.
• Features a modular design, allowing customization with functionalities such as risk management, compliance tracking, document control, training management, and workflow automation.
• Ensures instant access to critical data from any device, anywhere, eliminating reliance on email chains and paper records.
• Generates reports and key metrics in seconds, offering actionable insights to maintain high standards of safety, quality, and regulatory compliance.