Dassault Falcon Service Company Profile

Dassault Falcon Service (DFS), a subsidiary of Dassault Aviation, operates out of Paris-Le Bourget Airport, offering a comprehensive range of maintenance, management, and technical services for Falcon business jets. Since 1967, DFS has built a strong reputation for quality and innovation in the aviation industry. Serving Falcon operators across key international regions, DFS provides a Ramp Service at Paris-Le Bourget, delivering swift aircraft recovery solutions. Additionally, their on-demand business charter services and fixed-base operations (FBO) cater to passengers and crews, enabling DFS to maintain a reactive and flexible approach. This adaptability allows DFS not only to meet customer demands but also to exceed expectations in a rapidly evolving regulatory environment.

In November 2016, DFS expanded its capabilities by opening a state-of-the art maintenance facility in Bordeaux-Mérignac, capable of accommodating up to six Falcon 6X, 7X, and 8X aircraft. This expansion increased the number of dedicated experts at DFS to over 550, prompting the organization to reassess its operational processes and embark on a digital transformation journey.

One key area identified for digital transformation was the use of paper logbooks in the flight operations and maintenance departments. Eliminating paper logs would enable DFS to uphold its commitment to innovation, quality, and sustainability.

Opportunity to Transform

Before implementing the TrustFlight Tech Log, DFS relied on paper-based processes to manage their pilot logs. Each flight required pilots to complete a cumbersome series of paper forms before and after flights. This process posed significant challenges, including copying errors, transmission delays, data security risks, and limited access to critical operational data. The time strain, coupled with the organization’s commitment to sustainability, underscored the need for a more streamlined and risk mitigated approach.

Recognizing that these issues could not be resolved with their existing processes, DFS turned to TrustFlight. Transitioning to digital marked a strategic move for DFS, with the overarching goal of equipping their teams with a modern, high-performance tool to address inefficiencies in information transmission and enhance real-time fleet visibility and aircraft monitoring across the organization. When evaluating solutions to transform their operations, the DFS team researched some providers. Their decision to select the TrustFlight Tech Log was driven by TrustFlight’s impressive integration ecosystem, quick implementation timeline, robust product capabilities, and an intuitive user interface that facilitated seamless team adoption.

A standout feature for DFS was the TrustFlight Tech Log’s ability to integrate seamlessly with their existing systems, particularly CAMP’s flight maintenance and planning system. The Tech Log ensured that maintenance data was readily available and intuitively synchronized, meeting all of DFS’s requirements. Combined with its many other advanced capabilities, the TrustFlight Tech Log proved to be the ideal solution, confirming that DFS had made the right choice in their digital transformation journey.

Strategy Execution

Shortly after deciding to partner with TrustFlight, the first strategy meeting took place in 2022. As one of the first operators to implement the TrustFlight Tech Log, it was crucial for both teams to develop a clear schedule and timeline to ensure a smooth and efficient implementation. To support this, TrustFlight provided comprehensive assistance, including training and troubleshooting throughout the process, eliminating any uncertainties regarding the implementation, regulatory approval process, and technical details.

Like any major organizational transition, minor challenges arose along the way. The most significant hurdle was obtaining regulatory approval. Fortunately, TrustFlight’s extensive experience in pioneering the implementation of electronic technical logbooks (eTLBs) across various regulatory regions worldwide enabled both teams to navigate unforeseen complexities with relative ease.

Once this initial challenge was addressed, the DFS team began to recognize features of the TrustFlight Tech Log that were invaluable to their operations. The platform’s customizability and configurability stood out, allowing specific users to modify and update unique information based on their operational requirements. By combining a well-executed strategy with the powerful features of the TrustFlight Tech Log, DFS felt confident in their decision to partner with TrustFlight to drive safety and operational efficiency transformation.

Outcome

The implementation of the TrustFlight Tech Log at DFS delivered transformative outcomes, completely eliminating paper-based processes and significantly reducing errors and delays. By simplifying cross-departmental data processing, DFS achieved enhanced operational efficiency and more reliable workflows. The result was a streamlined operation that greatly improved overall reliability. With efficient implementation and robust support in navigating regulatory challenges, DFS has successfully managed and optimized over 1200 trips and 2000 flight hours using the TrustFlight Tech Log.

“The TrustFlight tech log is an intuitive and easy-to-use tool that has significantly enhanced our operational efficiency and safety management.” - Dassault Falcon Service